• Pieces must not be dropped or struck against hard or sharp surfaces, or struck with hard or sharp objects.
• Pieces must not be subjected to extreme changes in temperature.
• Plates and serving dishes can be warmed before use in an oven at a temperature of no more than 100ºc.
• Pieces must not be placed directly on a hot stove element or flame.
• Tableware with a gold or platinum trim must not be used in a microwave.
• Fine bone china should not be used for cooking purposes.
• Always warm a teapot or coffeepot first by filling it with hot tap water prior to pouring in boiling water. Avoid standing on cold surfaces such as stainless steel sinks.
• When washing by hand avoid the use of scouring pads or abrasive cleansers. Clean with a soft cloth. Most stains can be removed by soaking the item in warm water before washing. Very stubborn stains can be removed by soaking in a mild bleach solution for up to one hour. When leaving a teapot or coffee pot to dry, always stand the right way up.
• Metal marks, caused by minute deposits of metal from cutlery, can be removed with a silverware cleaner.
• All your china can be washed in a dishwasher at a maximum temperature of 65ºc using a recommended dishwasher detergent.
• Recommended dishwasher detergents are Finish gel, Finish liquid and Cussons Morning Fresh hydro film tablets.
• When storing plates, try not to slide them over one another as this may cause scratches on the glaze. The surface of tableware is hard, however, the front of one plate can be scratched by the back of another so care should be taken when stacking and we recommend a paper napkin is placed between each plate.
• Cups should not be stacked when stored as this may weaken the handles.
• Care should be taken to avoid bumping glasses together when carrying or washing up.
• It is best to keep crystal out of the dishwasher or it may become cloudy. Wash by hand in a warm soapy water, avoiding the use of scouring pads or abrasive washing agents. Dry with a clean, soft cloth. Never twist the bowl against the stem.
• No good glass should be immersed suddenly in very hot water or very cold water or have very hot or cold liquids poured into them.
• Store your crystal carefully, standing the right way up and not on the rims of the glasses.
• Red wine often causes stains on decanters. These can usually be removed by putting a spoonful of rice or tea leaves into the decanter with detergent and warm water and swilling around gently.
• Stoppers for decanters are made specifically for each decanter. However, if the stopper becomes stuck, the neck of the decanter should be warmed by wrapping in a hot, wet cloth and then gently pulling on the stopper.